FREQUENTLY ASKED QUESTIONS
We have listed below some of the common questions we get when it comes to windshield repair. If you don’t see your question listed below, feel free to give us a call or shoot us a message here.
What is Contactless Service?
Contactless service is an easy way to get your windshield repaired that limits unnecessary contact between customers and technicians. As part of our commitment to the health and safety of our community, all windshield repair services are now Contactless to provide our customers with a windshield repair experience they can feel confident in.
How does Contactless Service work?
With Contactless Service, the technician will repair your windshield at your home while limiting unneccessary contact. If you have not added your credit card for future purchases, please make sure that the phone number you have provided is up-to-date – your techncian may call you when your windshield repair is complete to collect your payment.
What is Dynamo Windshield Repair?
Dynamo Windshield Repair is a mobile windshield repair service located in Edmonton, Alberta. Dynamo lets you easily book an appointment online and comes to your location to repair your windshield chip or small crack.
Where is your shop?
We don’t have a shop. Our certified windshield repair technicians are fully mobile. We will come to your home, your work or anywhere else that is convenient for you.
Where does Dynamo Windshield Repair operate?
Dynamo services Edmonton, Alberta and the surrounding area.
How much does a Windshield Chip Repair cost?
One windshield chip repair (1 inch maximum) is only $49.99. One large chip repair (2 inches maximum) is $69.99. It’s $9.99 for each additional chip repair on the same windshield.
Our prices include $0 mobile repair fees anywhere in Edmonton, Alberta. A $19.99 mobile repair fee is added for service outside of Edmonton.
What kind of Windshield Chips can you repair?
We can repair most windshield chips up to 2 inches in diameter. There are three common types of windshield chips: a bulls eye, a star break and a combination break. As long as your chip does not exceed past 2 inches, Dynamo can repair it!
How long does a Windshield Chip Repair take?
In most cases, your windshield chip repair will take 30 minutes or less. Depending on the complexity of the damage or multiple chips, we ask that you make your vehicle available for one hour.
Is there a warranty?
Yes! We offer a lifetime warranty on all of our windshield chip repairs. We will issue you a full refund should your repair fail, for as long as you own your vehicle.
When are you open?
We are open Monday to Saturday from 9:00am to 7:00pm and Sunday from 11:00am to 5:00pm. We are closed on statutory holidays.
Booking An Appointment
How do I book an appointment with Dynamo Windshield Repair?
Step 1: Choose a service
Begin by clicking the ‘book now’ button on our homepage. Next, choose the appropriate windshield repair service that you need. We can repair most windshield chips and small cracks.
Step 2: Select a date and time
Once you’ve selected your service, it’s time to choose your preferred date and time for your appointment.
Step 3: Book your appointment
Confirm your appointment by entering your contact details. We will need your name, phone number and email. We will need your address so you can tell us where we will be performing the service. Next, enter your payment details. That’s it!
How do I know that you have accepted my appointment?
After submitting your appointment, you will recieve a confirmation text and email confirming that your apppointment is booked. We will also send you a friendly text reminder one hour prior to your service.
What happens if you do not accept my appointment?
On the rare occasion that we can’t accept your appointment, Dynamo Windshield Repair will contact you as quickly as possible via phone or email. Your payment card will not be charged.
Where can I leave feedback?
After your service is complete with Dynamo Windshield Repair, you can submit feedback from your experience from the receipt provided by Square, Inc. If you have further feedback or comment, you can contact us directly via phone or email.
After Your Appointment is Booked
What if I need to cancel or modify my appointment after I've booked it?
If you need to cancel your appointment, we ask that you please reschedule or cancel at least 1 day before the beginning of your appointment or you may be charged a cancellation fee of $25. If you need to modify or cancel your appointment within less than 24 hours of your booked appointment, we ask that you contact us directly via phone or email.
Please note that if the technician is already on their way to your location, a cancellation fee of $25 will be charged.
What should I do if my windshield is not repaired right?
The technician is responsible for preparing and repairing your windshield properly. If something is incorrect or if you have feedback, please let us know and we will work with the technician to make things right. Please contact us directly via phone or email with the details of your appointment and your concern(s).
What if my technician does not show up?
If your technician has not arrived for your booked appointment time, please let us know immediately via phone. We will make sure your windshield is repaired as soon as possible.
Pricing and Payment
Is there a mobile repair fee to book an appointment?
We offer $0 mobile repair fees within the city limits of Edmonton, Alberta.
If you are outside the city of Edmonton, a $20 mobile repair fee will be added to your bill.
Our mobile service area includes: Sherwood Park, Fort Saskatchewan, St. Albert, Strathcona County, Stony Plain, Spruce Grove, Devon, Beaumont & Leduc.
Please contact us directly via phone or email should you wish to book an appointment outside of our service area.
How much should I tip for my service?
Your technician receives 100% of tips provided. It’s up to you on how much you would like to tip.
Is it safe to pay with a credit card on Dynamo Windshield Repair?
Yes, Dynamo Windshield Repair employs all security standards and uses a leading payment provider, Square Inc., to deliver secure and reliable payment solutions to make the customer experience convenient and dependable.
How do I get the company I work for to use Dynamo for commercial services?
Let us know which company you work for by sending an email to firstname.lastname@example.org.
We will contact the owner or manager in regards to setting up a fleet account for mobile windshield repair services.
How do I sign up my company for commercial fleet services?
Interested in receiving mobile windshield repair services for your fleet? You can get more info at dynamorepair.ca/fleet. Fill out a form and we will have a member of our team get back to you right away.